Process of Grievance Redressal
A simple, transparent, and customer-focused process for resolving your grievances.
We are committed to addressing customer grievances promptly, fairly, and transparently through a structured grievance redressal mechanism.
How Grievance Redressal Process Works
We are committed to providing a fair, transparent, and efficient grievance redressal mechanism. If you have any complaint regarding our products or services, you may follow the process outlined below. Every grievance is reviewed carefully and resolved within the prescribed timelines.
Submit your complaint through the available channels such as the complaint register, email, or by contacting our office.
Our team will review your complaint and make every effort to resolve it within 15 working days.
If you are not satisfied with the resolution or your complaint remains unresolved, you may contact the Grievance Redressal Officer.
If your grievance is still unresolved within the prescribed timeline, you may approach the Reserve Bank of India Integrated Ombudsman Scheme, 2021.
Primary Level
Register Your Complaint
Customers who wish to raise a complaint may submit it through any of the following channels during business hours (10:00 AM to 5:30 PM) on any working day. Please provide complete details to help us review and resolve your grievance efficiently.
Complaint Register / Complaint Box
Email Us
Contact Grievance Redressal Officer
Write to Us
Grievance Redressal Officer
Ground Floor, 61/2, Old No. 62, Anna Salai,
Chennai – 600002.
Expected Resolution Time
Secondary Level
Escalation to RBI
If your complaint is not resolved within 30 working days from the date of filing, or if you are not satisfied with the resolution provided by the Company, you may escalate your grievance under the Reserve Bank of India Integrated Ombudsman Scheme, 2021.
Address:
Fort Glacis,
Rajaji Salai,
Chennai – 600001
Phone:
044 - 25392412
Email:
cepc.chennai@rbi.org.in
Address:
Central Vista,
Sector – 17,
Chandigarh – 160017
Toll Free Number:
14448
Available Time:
9:30 AM – 5:15 PM
Email:
crpc@rbi.org.in
RBI Ombudsman Scheme
Integrated Ombudsman Scheme, 2021
For complete details about the RBI Integrated Ombudsman Scheme, 2021, please refer to the official guidelines.
Register your complaint in the Complaint Register or Complaint Box available at our Registered Office and all Regional / Branch Offices.
Send your grievance along with the required details to:
admin@samruthi.com
Kaushik Gurumurthy
Director & Grievance Redressal Officer
+91 9677039950
Grievance Redressal Officer
Samruthi Fincredit Private Limited
Ground Floor, 61/2, Old No. 62,
Anna Salai,
Chennai – 600002.
We strive to resolve all customer grievances within 15 working days from the date of receipt. If your complaint remains unresolved or you are not satisfied with the response provided, you may escalate the matter to the next level.