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Process of Grievance Redressal
A simple, transparent, and customer-focused process for resolving your grievances.
We are committed to addressing customer grievances promptly, fairly, and transparently through a structured grievance redressal mechanism.
How Grievance Redressal Process Works
We are committed to providing a fair, transparent, and efficient grievance redressal mechanism. If you have any complaint regarding our products or services, you may follow the process outlined below. Every grievance is reviewed carefully and resolved within the prescribed timelines.
Submit your complaint through the available channels such as the complaint register, email, or by contacting our office.
Our team will review your complaint and make every effort to resolve it within 15 working days.
If you are not satisfied with the resolution or your complaint remains unresolved, you may contact the Grievance Redressal Officer.
If your grievance is still unresolved within the prescribed timeline, you may approach the Reserve Bank of India Integrated Ombudsman Scheme, 2021.
Primary Level
Register Your Complaint
Customers who wish to raise a complaint may submit it through any of the following channels during business hours (10:00 AM to 5:30 PM) on any working day. Please provide complete details to help us review and resolve your grievance efficiently.
Complaint Register / Complaint Box
Email Us
Contact Grievance Redressal Officer
Write to Us
Grievance Redressal Officer
Ground Floor, 61/2, Old No. 62, Anna Salai,
Chennai – 600002.
Expected Resolution Time
Secondary Level
Escalation to RBI
If your complaint is not resolved within 30 working days from the date of filing, or if you are not satisfied with the resolution provided by the Company, you may escalate your grievance under the Reserve Bank of India Integrated Ombudsman Scheme, 2021.
Address:
Fort Glacis,
Rajaji Salai,
Chennai – 600001
Phone:
044 - 25392412
Email:
cepc.chennai@rbi.org.in
Address:
Central Vista,
Sector – 17,
Chandigarh – 160017
Toll Free Number:
14448
Available Time:
9:30 AM – 5:15 PM
Email:
crpc@rbi.org.in
RBI Ombudsman Scheme
Integrated Ombudsman Scheme, 2021
For complete details about the RBI Integrated Ombudsman Scheme, 2021, please refer to the official guidelines.
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If you have any questions or need further information, please send us a message. We'll make sure to get back to you promptly! Additionally, here’s our email for easy contact.
Our presence
Samruthi Capital,
Old No 62, SVS Club, Head Office, No 1, Ground Floor, Door No, 61/3, Anna Salai, Chennai, Tamil Nadu- 600 002
Phone: +91 78260 99990
Email: admin@samruthi.com
Samruthi Capital
No. 15B, Bajanai Koil Street,
Pallavaram, Chennai - 600 043.
Phone: 99945 14118
Email: admin@samruthi.com
Samruthi Fincredit Private Limited.
Sai Subiksha Complex
1-G , Mettupalayam Main Road,
Kavundampalayam,
Coimbatore - 641030
Phone: 79043 49372
Email: admin@samruthi.com
Samruthi Capital,
No.2A 2nd floor,
Parveen complex
New mosque street,
Tindivanam - 604 001.
Villupuram District,
Tamil Nadu.
Phone:70100 04370
Email: admin@samruthi.com
No 154, Parimalam Complex,
Mettur Road, Erode,
Tamil Nadu - 638011
Phone: 63693 29121
Email: admin@samruthi.com
Samruthi Capital,
No 51,1st floor TNHB,
Kakallur by pass road
Thiruvallur- 602001
Opposite to Pazhamudhir.
Phone: 8925946198
Email: admin@samruthi.com
No 1/194/2, 2nd Floor,
Kandaswarna Shopping Mall,
Fairlands, Salem,
Tamil Nadu - 636016
Phone:78715 92529
Email: admin@samruthi.com
Samruthi Capital,
No 427, 1st Floor,
Avinashi Road, Tiruppur,
Tamil Nadu - 641602
Phone: 99945 14118
Email: admin@samruthi.com
Samruthi Capital,
No 165, 1st Floor,
Kamajar Salai, Pillaithottam,
Puducherry - 605013
Phone: 63848 81824
Email: admin@samruthi.com
Samruthi Capital,
No.20/20A, North Street,
Singarayar Colony, Narimedu,
Madurai – 625002
Phone: 91505 13595
Email: admin@samruthi.com
Samruthi Capital,
No. 2, Ramanathan Arcade, 2nd Floor, 16, K.C Road, Thennur, Trichy – 620017
Phone: 8925874565
Email: admin@samruthi.com