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Samruthi Capital offers tailored financial solutions for your business and personal needs. We provide easy access to funds. With clear eligibility criteria and simple application processes, getting financial support is straightforward. Trust us for secure, flexible, and transparent services that empower your growth.
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CustomerAwareness
Regarding Classification of Loan Account as SMA and NPA
RBI circular no. RBI/DOR/2025-26/345 DOR.CAP.REC.264/21-01-002/2025-26 on ‘Prudential norms on Income Recognition, Asset Classification and Provisioning, pertaining to Advances – Clarifications’ dated November 28, 2025.
A. Clarification on Overdue:
An amount is to be treated as overdue if it is not paid on the due date fixed by the Lender (before the Lender runs the day-end process for that day). Due Date is the date as specified in the Repayment Schedule on which the instalment is due to be paid.
B. Classification as Special Mention Account (SMA) and Non-Performing Asset (NPA)
The below lllustration covers the concepts of date of overdue, classification as Special Mention Account (“SMA”) and Non-Performing Asset (NPA), upgradation of loan account etc. Loans other than revolving facilities | Loans in the nature of revolving facilities like cash credit/overdraft | ||
SMA Sub-categories | Basis for classifi cation – Principal or interest payment or any other amount wholly or partly overdue | SMA Sub-categories | Basis for classification – Outstanding balance remains continuously in excess of the sanctioned limit or drawing power, whichever is lower, for a period of: |
SMA-O | Upto 30 days | ——– | ———- |
SMA-1 | More than 30 days and upto 60 days | SMA-1 | More than 30 days and upto 60 days |
SMA-2 | More than 60 days and upto 90 days | SMA-2 | More than 50 days and upto 90 days |
NPA | More than 90 days | NPA | More than 90 days |
Accordingly, the date of SMA/NPA shall reflect the asset classification status of an account at the day-end of that calendar date. An illustration of such classification is given below:
Classification as: Scenario I Scenario II
Original Due Date 5 April 2025 2 April 2O25
SMA 0 5 April 2025 end of day 2 April 2025 end of day
SMA 1 5 May 2025 end of day 2 May 2025 end of day
SMA 2 4 June 2025 end of day 1 June 2O25 end of day
NPA 4 July 2025 end of day 1 July 2O25 end of day
C. Upgradation of accounts classified as NPAs
Customer classified as NPAs may be upgraded as ‘standard ‘only if entire arrears of interest and principal are paid by the customer. With regard to upgradation of accounts classified as NPA due to restructuring, non-achievement of date of commencement of commercial operations (DCCO), etc., the instructions as specified for such cases shall continue to be applicable.
For e.g. if a customer is classified as NPA on 4 July 2025 with an overdue of Rs. 50,000/-, the customer will be upgraded to standard only after receipt of full overdue amount.
Pay your instalments on time which helps you build your Credit Score
Higher Credit Score may help you get higher loan value with lower interest rates.
Process of Grievance Redressal
The Customers who have any Complaint, can follow the following process for its redressal:
Primary Level:
The Customers who intend to file a Complaint, may file their Complaint with the Company by using any of the following channels between 10:00 am to 5:30 pm on any working day of the Company and furnishing complete details in relation to such Complaint:
1. Register the Complaint in a complaint register / complaint box, which is available at the Registered Office and all regional / branch offices of the Company;
2. Email at: admin@samruthi.com
If the Complaint is not resolved within 15 working days or Customer is not satisfied with the response or the resolution provided, the customer may approach
3. Call on +91-9677039950 – Kaushik Gurumurthy-Director and Grievance Redressal Officer; or Write to him at the below mentioned address: Grievance Redressal Officer, Samruthi Fincredit Private Limited, Ground Floor, 61/2, Old No 62, Anna salai, Chennai – 600002
Secondary Level:
In case, the Complaint is not resolved within 30 working days from the date of filing of the Complaint or the Customer is not satisfied with the response or the resolution provided to the Customer by the Company, the customer may appeal under RESERVE BANK OF INDIA INTEGRATED OMBUDSMAN SCHEME, 2O21 in Annexure II and refer at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021 121121.pdf
TO
The Officer In-Charge
Consumer Education And Protection Cell,
RESERVE BANK OF INDIA
Fort Glascis, Rajaji Salai,
Chennai – 600 001.
Phone Number: 044 – 25392412
Email: cepc.chennai@rbi.org.in
OR
The Officer In-Charge
Centralised Receipt and Processing Centre (CRPC),
RESERVE BANK OF INDIA
Central Vista, Sector -17, Chandigarh -160 017.
Toll Free Number: 14448
(Between 9.30 a.m. to 5.15 p.m.)
Email: crpc@rbi.org.in
Customer Awareness
Regarding Classification of Loan Account as SMA and NPA
RBI circular no. RBI/DOR/2025-26/345 DOR.CAP.REC.264/21-01-002/2025-26 on 'Prudential norms on Income Recognition, Asset Classification and Provisioning, pertaining to Advances - Clarifications' dated November 28, 2025.
Clarification on Overdue
An amount is to be treated as overdue if it is not paid on the due date fixed by the lender (before the lender runs the day-end process). Due Date is the date specified in the Repayment Schedule on which the instalment is due to be paid.
Classification as SMA and NPA
The following illustration covers the concepts of date of overdue, SMA classification, NPA classification and upgradation.
Loans Other Than Revolving Facilities
SMA -0
Up to 30 Days
SMA-1
More than 30 days and upto 60 days
SMA-2
More than 60 days and upto 90 days
NPA
More than 90 days
Illustrative Example
Accordingly, the date of SMA/NPA shall reflect the asset classification status of an account at the day-end of that calendar date. An illustration of such classification is given below:
| Classification As | Scenario I | Scenario II |
|---|---|---|
| Original Due Date | 5 April 2025 | 2 April 2025 |
| SMA 0 | 5 April 2025 End of Day | 2 April 2025 End of Day |
| SMA 1 | 5 May 2025 End of Day | 2 May 2025 End of Day |
| SMA 2 | 4 June 2025 End of Day | 1 June 2025 End of Day |
| NPA | 4 July 2025 End of Day | 1 July 2025 End of Day |
Upgradation of accounts classified as NPAs
Customer classified as NPAs may be upgraded as 'standard 'only if entire arrears of interest and principal are paid by the customer. With regard to upgradation of accounts classified as NPA due to restructuring, non-achievement of date of commencement of commercial operations (DCCO), etc., the instructions as specified for such cases shall continue to be applicable.
- For e.g. if a customer is classified as NPA on 4 July 2025 with an overdue of Rs. 50,000/-, the customer will be upgraded to standard only after receipt of full overdue amount.
Pay Your Instalment on Time Which Helps you